Case studies
Real workflows. Real numbers.
We deploy governed AI on one high-friction workflow at a time, prove the outcome, then scale. Here’s what that has delivered for two very different businesses.
Contact-centre software · Manchester
Mojo CX
Mojo CX set out to eliminate manual processes, speed up development cycles and scale without adding headcount. Growing demand was colliding with slow triage and QA bottlenecks that stalled sprints. Partnering with True Worth AI, they put governed automation around their software-delivery workflow.
What we delivered
- Requirements Copilot — speech-to-text turned conversations into structured JIRA user stories
- AI-assisted QA and automated test generation
- 24/7 ticket triage — work dev-ready before engineers log in
- Automated workflows, handoffs and full traceability
- Instrumented throughout: cycle time, defect rate, capacity uplift
The result
Faster feature delivery with fewer defects — and a managed AI service keeping it optimised as they scale.
FCA-regulated debt resolution
Digital DRA
Digital DRA helps thousands of customers each month manage their financial obligations fairly and transparently. As customer volumes more than doubled year on year, they needed to scale support without compromising empathy, compliance or response speed. True Worth AI introduced a compliant, human-guided AI engagement platform across their digital channels.
What we delivered
- Compliance-aware AI responses — every message screened against FCA-aligned rules before delivery
- Human + AI collaboration — AI drafts, humans refine, preserving empathy and tone
- Multi-channel integration — chat, email and social handled together with full audit trails
- Continuous learning from human feedback and regulatory updates
“Our partnership with True Worth AI has allowed us to grow without losing compassion or control.”
Tom Hill · COO, Digital DRAThe result
Improved satisfaction and consistency — even as message volumes doubled again.
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